How to claim compensation for a delayed flight


Get step-by-step guidance on how to claim compensation for a delayed flight. Understand your eligibility and other necessary information.

As someone who frequently takes to the skies, I’ve found that flight delays have become a somewhat routine part of my travel itinerary.

delayed flight wizzair

These instances of rescheduling are so regular, in fact, that a flight leaving punctually almost seems out of the ordinary.

It might sound strange, but this has become an amusing side-note to my travels.

Low cost vs. premium flight delays

My preference for low-cost airlines, driven by a love for cost-effective flight deals, could be a contributing factor to the frequency of these delays.

It would seem that these kinds of disruptions are more prevalent with budget air travel, making them somewhat inevitable.

delayed flight airplane aisle

That being said, on the few occasions when I’ve chosen to fly with more premium, higher-cost airlines, I’ve still encountered similar issues, proving that no service provider is immune to these difficulties.

Low-cost airlines: The double-edged sword of affordable travel

Over the years, some low-cost airlines have earned a rather dubious reputation for their service reliability.

Companies such as Spirit Airlines, Monarch and Ryanair have struggled to shrug off persistently low ratings, despite their continuous stream of enticing deals and bargains.

Recent mishaps involving these airlines have shone a spotlight on the pitfalls that can come with the territory of low-cost aviation.

Ryanair’s challenges

One of the most striking instances of a low-cost airline facing significant setbacks involved Ryanair.

This airline found itself at the centre of a public relations storm when a series of flight cancellations sparked widespread fury among passengers.

claim compensation for a delayed flight ryanair on airport grounds

Just imagine the scenario: You’ve found an unbeatable deal on a flight to your dream destination.

You’ve meticulously planned your trip, reserved your accommodation, organised sightseeing tours, and shared your joyous anticipation with friends and family.

Then, out of the blue, you learn that your flight has been cancelled.

The disappointment in such a situation can be quite overwhelming.

Although there is always the option of booking another flight, the cost is typically higher due to the impending departure date, and finding an equivalent option at a similarly low price can be quite a challenge.

The demise of Monarch Airlines

Another poignant example of the perils of low-cost aviation was the collapse of Monarch Airlines.

This incident led to all of its flights being grounded, resulting in around 110,000 passengers being stranded abroad.

delayed flight plane side view

This prompted the UK government to step in and request the Civil Aviation Authority to conduct a repatriation operation on a massive scale to bring back these stranded travelers.

However, the fallout continued with all future flights being cancelled, with the possibility of a refund dependent on the booking methods and channels used by the passengers.

Spirit Airlines’ reputation

Spirit Airlines, a well-known low-cost carrier in the United States, has had a mixed record with flight punctuality.

According to the U.S. Department of Transportation’s Air Travel Consumer Reports, Spirit’s on-time performance rates have fluctuated, at times falling below industry averages, indicating issues with flight delays and cancellations.

delayed flight airplane window

The causes of these delays can vary. Weather disruptions are a common factor for all airlines, including Spirit.

However, other challenges such as technical or maintenance issues, logistical difficulties, and workforce disputes have also been at play.

For instance, in August 2021, Spirit faced significant cancellations due to a combination of weather complications, system outages, and staffing shortages, highlighting the operational vulnerabilities that can affect low-cost carriers.

Navigating the process of claiming compensation for delayed flights

Now that we’ve explored the issue of flight delays, let’s delve into the all-important question: How does one claim compensation for these delayed flights?

There are dedicated services available to guide passengers through the process of filing flight delay claims.

claim compensation for a delayed flight luftansa on airport grounds

These platforms provide a no-risk solution: all you need to do is submit your personal details, contact information, and relevant flight details.

Skilled solicitors specialising in this field will then take up your case.

Leveraging their knowledge of air passenger rights and case law, they strive to secure the best outcome for your claim, ensuring you receive the compensation you are entitled to.

As we navigate the intricacies of air travel, let’s hope for more on-time departures and smoother flights in the future!

Step-by-Step Guide to Claiming Compensation for a Delayed Flight

Navigating the process of claiming compensation for a delayed flight can seem daunting. However, by following a step-by-step guide, you can simplify the process and increase your chances of success.

Step 1: Check your eligibility

Before anything else, you must determine if your flight delay qualifies for compensation.

Generally, this depends on the length of the delay, the cause of the delay, and the rules and regulations in the region you are traveling in.

delayed flight ryanair on air
  • For flights within the EU or departing from the EU, under EC Regulation 261/2004, you’re entitled to compensation if your flight is delayed by more than three hours, unless the delay was due to extraordinary circumstances.
  • For flights within the United States, compensation rules vary by airline and are outlined in the airline’s contract of carriage.

Step 2: Gather your information

Prepare the necessary information required to file your claim. This includes:

  • Flight details: flight number, departure and arrival airports, and the scheduled and actual times of departure and arrival.
  • Personal details: your name, address, and booking reference number.
  • Documented proof: keep all relevant documentation such as boarding passes, tickets, and any correspondence with the airline.

Step 3: Contact the airline

Reach out to the airline’s customer service department. It’s usually best to do this in writing so you have a record of your communication.

Include your flight details, personal information, a description of the delay and its impact on you, and a clear statement that you’re seeking compensation.

If the airline has a specific form or process for delay claims, make sure to follow it.

turkish airlines on air

Step 4: Await response

Once you’ve submitted your claim, wait for the airline’s response.

They should acknowledge receipt of your claim and provide a timeline for when they’ll review it.

If the delay wasn’t due to an extraordinary circumstance, they should offer you compensation.

The form and amount of this compensation will depend on the specific regulations applicable to your flight.

Step 5: Escalate if necessary

If the airline rejects your claim and you believe it was unjustified, you can escalate your case. In the EU, you can contact a National Enforcement Body or an Alternative Dispute Resolution (ADR) scheme.

In the United States, you can lodge a complaint with the Department of Transportation. Alternatively, consider hiring a legal service specializing in flight delay compensation.

Step 6: Receive Compensation

Once your claim is accepted, the airline should provide compensation in the form agreed upon.

This could be in the form of cash, travel vouchers, or extra miles, depending on your airline and the specific circumstances of your delay.

Remember, patience is key throughout this process.

It may take some time, but ensuring that you accurately follow these steps can greatly improve your chances of receiving compensation for your delayed flight.

Claiming compensation for flight delays can be tough

But armed with the right knowledge, even the unanticipated delays and cancellations can be turned into an opportunity to claim your rightful compensation.

Remember, every cloud has a silver lining. In this case, your delayed flight might just bring about an unexpected benefit.

So, next time you experience a delay, take a deep breath, refer back to this guide, and confidently take the necessary steps towards claiming your due compensation.

Here’s to smoother, more punctual flights in the future!